We strive to provide affordable configurations to fit our customers' needs. Sometimes, the customer already has the system they prefer and would like to apply some upgrades to the machine, including better or faster hard drives, or RAM. Other times, the computer begins acting up or crashing, or things like the trackpad or keyboard stop working. If our FAQ cannot solve your issues, we provide repairs done by our in-house technicians. You can even speak with one face-to-face to gain a better understanding of your issues and the possible solutions.
If you'd like to create a Work Order Request, please use the form below.
THE ADVANTAGE PROGRAM
For repairs needed within the first 6 months of purchase, you only pay the wholesale cost for parts needed to repair, even if it was accidental damage. Diagnostics and labor are complimentary.
Our large parts inventory allows us to complete 80% of our repairs within 6 hours.
LATEST OS AND FIRMWARE
Your factory reset machine will have the latest operating system and firmware available.
As a complimentary service, we will safely and securely transfer your data from your old machine to your machine purchased from Double Dex.
Machines left at our facility for over 60 days, will be considered abandoned, Double Dex then assumes ownership. Hard drive will be wiped of all data, and the machine will be dismantled for parts.