Warranty Information

We care about our customers and machines, and customer satisfaction is our number one priority.

Your purchase automatically comes with five Warranties and Return Policies:

Warranty
Return
Replacement
Exchange
6 Month At Cost Repair

30 DAY WARRANTY POLICY

If the machine malfunctions within 30 days, contact us as immediately for resolution to your satisfaction. We pay the shipping up to a pre-authorized cost for priority shipping back to us with a shipping carrier of our choice. Warranty claims are for hardware issues only. We are happy to advise on software or OS issues if possible.

30 DAY RETURN POLICY

If you are not happy with your purchase for any reason, you may return it for a refund within 30 days, less a -$40 restocking fee. Buyer is responsible for paying the shipping on returns. Refunds are processed within 72 hours upon receiving it back, after it’s been verified and inspected for damage.

30 DAY REPLACEMENT POLICY

All machines have wear (small dings, scratches, marks, etc.). Everyone’s threshold of acceptability is different. We scrutinize each machine, and if a part doesn’t meet our quality standards, we replace it. If you’re not happy with the cosmetics, you may return it for a replacement (shipping charges will be at your expense).

30 DAY EXCHANGE POLICY

You can exchange it for a different model within 30 days if you’d like (shipping charges will be at your expense). Simply contact us and we’ll help you pick the best machine

6 MONTH AT-COST REPAIR WARRANTY

As we care about our customer and machines, A 6 Month At-Cost Repair Warranty is included from the date of purchase. We do not charge for diagnosis, labor or for profit, you pay only our wholesale cost of any parts that are needed. Typically our cost is 1/3 the cost of Apple repairs or 1/2 the cost of a third party repair facility. We provide repairs at the lowest cost possible, utilizing our refurbishing resources and platform. You make all decisions about your computer at every step. Customer pays the return shipping, then we pay to ship it back to you. This platform applies to accidental damage as well.

PARTS ORDERS

Parts can be returned within 30 days. We strongly encourage having parts installed by trained technicians, as damage to the part or computer may occur if not installed correctly. Double Dex is not responsible for damage that occurs in customer possession. The part must be returned in the same working condition as it was received, and with our unique identifier. Costs for damage that occurred after it left our facility (due to inadequate packing, incorrect installation, etc.), will be deducted from the refund. Contact us immediately if you require to return it. A restocking fee and return shipping fees may be deducted from the refund depending on the rules of the marketplace from where it was purchased.

WARRANTY EXCEPTIONS

These warranties do not include or protect against direct physical damage, though if you drop the computer, break the screen or spill water on the computer, we will diagnose the damage for free (within 6-months from date of purchase) and give you the best deal that we can on a repair. If the bottom case of the machine is removed for any reason without our authorization, or if any parts are removed from the computer, all warranties will be voided. We will not reimburse or pay for any 3rd party repairs.

The warranties do not apply to : (a) consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause. When an item leaves the USA, all warranties and return policies are voided.

ACCIDENTAL DAMAGE

If you would like accidental damage covered, please buy an insurance policy specifically for your laptop, from an insurance carrier of your choice. At this time, we do not currently have any preferred or suggested third-party insurance carriers. Also see our 6 Month At Cost Repair Warranty.

PLEASE CLICK THE LINK BELOW FOR A PRINTABLE .PDF VERSION OF OUR SHIPPING AND RETURN POLICIES

Click Here to View a Printable Version of Our Warranty and Return Policies