Shipping

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FAST & FREE SHIPPING

We provide fast and free shipping to all 50 states via USPS Priority. Shipments are processed within two business days after payment has been cleared. Once an order has shipped, a tracking number will be sent to you.  We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Double Dex, LLC is not responsible for any lost packages or damage that occurs when shipped back to us. We recommend adding “signature required” for your protection, and insurance is available. For your protection, back up your files before shipping. Additional shipping charges are not refundable. Please do not ship back to us without first contacting us for authorization. We will not pay for or reimburse any additional shipping expenses. We will only ship to your confirmed shipping address that you selected during the checkout process.

If your package arrives damaged from shipping, please follow these important steps: 1) Photograph the box, packing material and damage on the computer (5-10 photos).  2) Contact us immediately within 48 hours.  3) Save all packing material until instructed to discard them.  4) Do not turn on your machine until instructed from Double Dex. Failure to follow each of these steps may affect all warranties, return policies, replacements and refunds.

 

INTERNATIONAL SHIPPING

To honor our warranties and return policies, we do not ship outside the USA. When an item leaves the USA, all warranties and return policies are voided.

 

DAMAGED PACKAGE

We went to great lengths to create the safest, best and strongest packaging systems. If your package arrives damaged from shipping, please follow these important steps: 1) Photograph the box, packing material and damage on the computer (5-10 photos). 2) Contact us immediately within 48 hours. 3) Save all packing material until instructed to discard them. 4) Do not turn on your machine until instructed from Double Dex. Failure to follow each of these steps may affect all warranties, return policies, replacements and refunds.

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