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FAQ

FREQUENTLY ASKED QUESTIONS
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Have a question? Use the search bar or see answers to the frequently asked questions below. If you don't find what your looking for, shoot us an email, based on your inquiry, to one of the addresses listed at the bottom of the page. Thank you!

AFTER RECEIVING MY PRODUCT, WHAT ARE MY RESPONSIBILITIES TO KEEP IT FUNCTIONING PROPERLY?

If your Apple product is capable of storing software programs, data and other information, you should make periodic backup copies of the information contained on the storage media to protect the contents and as a precaution against possible operational failures. We recommend buying an Apple Time Capsule that automatically backs up your data.


PLEASE CLICK THE LINK BELOW FOR A PRINTABLE .PDF VERSION OF OUR SHIPPING AND RETURN POLICIES

Click Here to View a Printable Version of Our Shipping and Return Policies


WHAT IF MY PACKAGE ARRIVES DAMAGED FROM SHIPPING?

If your package arrives damaged from shipping, please follow these important steps: 1) Photograph the box, packing material and damage on the computer (5-10 photos).  2) Contact us immediately within 48 hours.  3) Save all packing material until instructed to discard them.  4) Do not turn on your machine until instructed from Double Dex. Failure to follow each of these steps may affect all warranties, return policies, replacements and refunds.


FAST & FREE SHIPPING

We provide fast and free shipping to all 50 states via USPS Priority. Shipments are processed within two business days after payment has been cleared. Once an order has shipped, a tracking number will be sent to you.

Double Dex, LLC is not responsible for any lost packages or damage that occurs when shipped back to us. We recommend adding “signature required” for your protection, and insurance is available. For your protection, back up your files before shipping. Additional shipping charges are not refundable. Please do not ship back to us without first contacting us for authorization. We will not pay for or reimburse any additional shipping expenses. We will only ship to your confirmed shipping address that you selected during the checkout process.

International Shipping
To honor our warranties and return policies, we do not ship outside the USA. When an item leaves the USA, all warranties and return policies are voided.


DO YOU OFFER WARRANTIES?

We care about our customers and machines, and customer satisfaction is our number one priority. Your purchase automatically comes with five Warranties and Return Policies: Warranty, Return, Replacement, Exchange and our 6 Month At Cost Repair (see below). We also sell 1 Year Extended Warranties. Contact us immediately if you desire to return it for any reason. Item must be returned in the same condition.

30 Day Warranty Policy
If  the machine malfunctions within 30 days, contact us as immediately for resolution to your satisfaction. We pay the shipping up to a pre-authorized cost for priority shipping back to us with a shipping carrier of our choice. Warranty claims are for hardware issues only. We are happy to advise on software or OS issues if possible.

30 Day Return Policy
If you are not happy with your purchase for any reason, you may return it for a refund within 30 days, less a -$40 restocking fee. Buyer is responsible for paying the shipping on returns. Refunds are processed within 72 hours upon receiving it back, after it’s been verified and inspected for damage. 

30 Day Replacement Policy
All machines have wear (small dings, scratches, marks, etc.). Everyone’s threshold of acceptability is different. We scrutinize each machine, and if a part doesn’t meet our quality standards, we replace it. If you’re not happy with the cosmetics, you may return it for a replacement (shipping charges will be at your expense).

30 Day Exchange Policy
You can exchange it for a different model within 30 days if you’d like (shipping charges will be at your expense). Simply contact us and we’ll help you pick the best machine

6 Month At-Cost Repair Warranty
As we care about our customer and machines, A 6 Month At-Cost Repair Warranty is included from the date of purchase. We do not charge for diagnosis, labor or for profit, you pay only our wholesale cost of any parts that are needed. Typically our cost is 1/3 the cost of Apple repairs or 1/2 the cost of a third party repair facility. We provide repairs at the lowest cost possible, utilizing our refurbishing resources and platform. You make all decisions about your computer at every step. Customer pays the return shipping, then we pay to ship it back to you. This platform applies to accidental damage as well.


DO YOU COVER ACCIDENTAL DAMAGE?

If you would like accidental damage covered, please buy an insurance policy specifically for your laptop (we suggest using SquareTrade).


ARE THERE ANY WARRANTY EXCEPTIONS?

These warranties do not include or protect against direct physical damage, though if you drop the computer, break the screen or spill water on the computer, we will diagnose the damage for free (within 6-months from date of purchase) and give you the best deal that we can on a repair.  If the bottom case of the machine is removed for any reason without our authorization, or if any parts are removed from the computer, all warranties will be voided. We will not reimburse or pay for any 3rd party repairs.

The warranties do not apply to : (a) consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause. When an item leaves the USA, all warranties and return policies are voided.


PRIVACY POLICY

This privacy policy sets out how Double Dex, LLC uses and protects any information that you give Double Dex, LLC when you use this website.

Double Dex, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Double Dex, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.