- 6 Month At Cost Repair
If the machine malfunctions within 30 days, contact us as immediately for resolution to your satisfaction. We pay the shipping up to a pre-authorized cost for priority shipping back to us with a shipping carrier of our choice. Warranty claims are for hardware issues only. We are happy to advise on software or OS issues if possible.
If you are not happy with your purchase for any reason, you may return it for a refund within 30 days, less a -$40 restocking fee. Buyer is responsible for paying the shipping on returns. Refunds are processed within 72 hours upon receiving it back, after it’s been verified and inspected for damage.
All machines have wear (small dings, scratches, marks, etc.). Everyone’s threshold of acceptability is different. We scrutinize each machine, and if a part doesn’t meet our quality standards, we replace it. If you’re not happy with the cosmetics, you may return it for a replacement (shipping charges will be at your expense).
You can exchange it for a different model within 30 days if you’d like (shipping charges will be at your expense). Simply contact us and we’ll help you pick the best machine
As we care about our customer and machines, A 6 Month At-Cost Repair Warranty is included from the date of purchase. We do not charge for diagnosis, labor or for profit, you pay only our wholesale cost of any parts that are needed. Typically our cost is 1/3 the cost of Apple repairs or 1/2 the cost of a third party repair facility. We provide repairs at the lowest cost possible, utilizing our refurbishing resources and platform. You make all decisions about your computer at every step. Customer pays the return shipping, then we pay to ship it back to you. This platform applies to accidental damage as well.
Parts can be returned within 30 days. We strongly encourage having parts installed by trained technicians, as damage to the part or computer may occur if not installed correctly. Double Dex is not responsible for damage that occurs in customer possession. The part must be returned in the same working condition as it was received, and with our unique identifier. Costs for damage that occurred after it left our facility (due to inadequate packing, incorrect installation, etc.), will be deducted from the refund. Contact us immediately if you require to return it. A restocking fee and return shipping fees may be deducted from the refund depending on the rules of the marketplace from where it was purchased.
PLEASE CLICK THE LINK BELOW FOR A PRINTABLE .PDF VERSION OF OUR SHIPPING AND RETURN POLICIES