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Frequently Asked Questions

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AFTER RECEIVING MY PRODUCT, WHAT ARE MY RESPONSIBILITIES TO KEEP IT FUNCTIONING PROPERLY?

If your Apple product is capable of storing software programs, data and other information, you should make periodic backup copies of the information contained on the storage media to protect the contents and as a precaution against possible operational failures. We recommend buying an Apple Time Capsule that automatically backs up your data.

 

WHAT IS YOUR SHIPPING POLICY?

Click here to view our Shipping policy and procedures.

 

WHAT IF MY PACKAGE ARRIVES DAMAGED FROM SHIPPING?

If your package arrives damaged from shipping, please follow these important steps: 1) Photograph the box, packing material and damage on the computer (5-10 photos).  2) Contact us immediately within 48 hours.  3) Save all packing material until instructed to discard them.  4) Do not turn on your machine until instructed from Double Dex. Failure to follow each of these steps may affect all warranties, return policies, replacements and refunds.

 

DO YOU OFFER WARRANTIES?  ARE THERE ANY WARRANTY EXCEPTIONS?

Click here to view our Warranty information.

 

DO YOU COVER ACCIDENTAL DAMAGE?

If you would like accidental damage covered, please buy an insurance policy specifically for your laptop (we suggest using SquareTrade).

 

DO YOU HAVE A PRIVACY POLICY?

Please click here to view our Privacy Policy

 

WHERE DID MY COMPUTER COME FROM?

We purchase our computers from large, reputable and reliable wholesale suppliers who have verified their history; thoroughly testing and inspecting each machine. We then install a new: hard drive, memory and battery. Other parts we may have replaced to improve the quality are the: DVD drive, screen, keyboard, drive cable, or other components. Note: It’s not possible to change components on MacBook Air and Retina machines. 

 

INSURANCE/ACCIDENTS/REPAIRS

While we stand behind our products and work, we cannot unfortunately insure against direct physical damage after it’s received (if you drop it, spill something inside it, etc.). We CAN, however, assist you with a repair in a timely manner if something happens to it. Within our 6 Month At Cost Repair Policy, we don’t charge labor, only charge the wholesale cost of any new parts (on the order of 1/3 the cost of Apple repairs or 1/2 the cost of a third party repair facility). We provide repairs at the lowest cost possible, utilizing our refurbishing resources and platform. 

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